These Terms of Service ("Terms") are a contract between [Legal Entity Name] ("Vivora", "we", "us") and the business entity that creates an account ("Customer", "you") to use the Vivora manufacturing ERP platform (the "Service"). By creating an account, you agree to these Terms on behalf of that business and confirm you are authorised to do so.
Vivora is a multi-tenant, cloud-based ERP application for printing and packaging businesses, providing: configurable production/workflow job tracking, inventory and stock movement management, customer and supplier records (CRM), quotations, sales orders and dispatch, purchase orders and goods receipt, vendor bills and payments, reporting, and related administrative tools (user/role management, company configuration).
The Service does not include: accounting/statutory compliance filing (e.g. GST return filing), payroll, physical logistics/shipping execution, custom software development, or on-premises deployment. Vivora is a record-keeping and workflow tool; you remain responsible for the accuracy of the data you enter and for your own statutory compliance.
You are responsible for maintaining the confidentiality of login credentials for every User under your account, and for all activity that occurs under those credentials. Vivora is not liable for any loss arising from your failure to keep credentials secure, or from your own User's actions. You must notify us promptly at support@[yourdomain] if you become aware of unauthorised access.
Login credentials are personal to each User. Sharing a single User's login among multiple people is prohibited — each individual accessing the Service must have their own User account, consistent with your subscribed seat/plan limits.
You must not, and must not permit any User to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorised access to the Service, other Customers' data, or Vivora's underlying infrastructure; (c) reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent applicable law prohibits this restriction; (d) probe, scan, or test the vulnerability of the Service, or bypass any security or rate-limiting control, without our prior written authorisation; (e) use the Service to transmit spam, malware, or conduct a denial-of-service attack; (f) scrape or bulk-extract data from the Service other than via the export features we provide; or (g) resell, sublicense, or provide the Service to third parties as your own hosted offering without our prior written agreement.
Violation of this section may result in suspension or termination of your account, with or without notice depending on severity, and we reserve the right to involve law enforcement where conduct is unlawful. See our standalone Acceptable Use Policy for the full list of prohibited activities.
As between you and Vivora, you own all data you or your Users input into the Service ("Customer Data") — your job records, inventory, customer/supplier records, and similar business data. You grant Vivora a limited, non-exclusive licence to host, process, and display Customer Data solely to provide the Service to you.
Vivora and its licensors own all right, title, and interest in the Service itself — the software, its design, and documentation — excluding Customer Data. Nothing in these Terms transfers any such ownership to you. If you provide feedback or suggestions about the Service, you grant Vivora a perpetual, royalty-free licence to use that feedback to improve the Service, without obligation to compensate you.
| Plan | Price | Billing cycle |
|---|---|---|
| Standard | ₹2,000 per month | Monthly, in advance |
| Standard (annual) | ₹20,000 per year | Annually, in advance |
We do not currently commit to a specific numeric uptime percentage. We use commercially reasonable efforts to keep the Service available, excluding scheduled maintenance (which we will attempt to notify you of in advance where practicable) and outages caused by our third-party infrastructure providers (Supabase, Cloudflare, Stripe), force majeure events (Section 12), or issues arising from your own network/device. As our infrastructure and customer base mature, we may introduce a formal uptime SLA with defined service credits; this section will be updated if and when that happens.
To the maximum extent permitted by applicable law: Vivora will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunity, or data, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
Vivora's total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, will not exceed the total subscription fees actually paid by you to Vivora in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot lawfully be limited or excluded under applicable Indian law (including the Consumer Protection Act, 2019, to the extent it applies), such as liability for fraud or wilful misconduct.
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except as expressly stated in these Terms. See our standalone Disclaimer of Warranties for specifics, including on data backup responsibility and third-party integrations.
You agree to indemnify and hold Vivora harmless from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from: (a) your Customer Data, including any claim that it infringes a third party's intellectual property rights or violates applicable law; (b) your (or your Users') breach of these Terms; or (c) your violation of any applicable law in your use of the Service.
Each party agrees to protect the other's confidential information (including login credentials, non-public business data, and, for Vivora, the underlying source code and architecture of the Service) using at least the same degree of care it uses for its own confidential information of similar nature, and not to disclose it to third parties except as needed to perform its obligations under these Terms or as required by law. This obligation survives termination of these Terms for 3 years, except for trade secrets, which remain protected for as long as they qualify as trade secrets under applicable law.
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government action, pandemic, or failure of third-party internet/telecommunications infrastructure. For clarity, a cybersecurity incident, data breach, or outage substantially caused by the affected party's own systems, processes, or negligence is not a force majeure event.
We may modify, add to, or remove features of the Service from time to time. If a change materially reduces core functionality you rely on, we will provide at least 30 days' notice by email where reasonably practicable, so you can evaluate alternatives before the change takes effect.
Support is available via support@[yourdomain] and in-app channels during [business hours, e.g. Mon–Sat, 10am–7pm IST], with a target initial response time of [e.g. 1 business day]. Support covers use of existing Service features and troubleshooting; it does not include custom development, data migration beyond the built-in import/export tools, or third-party integration support beyond what Vivora natively provides.
These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms will first be attempted to be resolved through good-faith negotiation between the parties. If unresolved within 30 days, the dispute will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated in [City, e.g. "Bengaluru"], conducted in English, before a sole arbitrator. This does not prevent either party from seeking interim injunctive relief from a competent court where necessary. Consumer Protection Act, 2019 remedies remain available to Customers to the extent that Act applies and cannot be waived by contract.
These Terms, together with our Privacy Policy, Acceptable Use Policy, Disclaimer of Warranties, and (where applicable) Data Processing Agreement, form the entire agreement between you and Vivora regarding the Service. If any provision is held unenforceable, the remaining provisions continue in full force. Vivora may update these Terms from time to time; material changes will be notified per Section 13 of our Privacy Policy.