Acceptable Use Policy

This Acceptable Use Policy ("AUP") is incorporated into and forms part of Vivora's Terms of Service. It applies to your organisation ("Customer") and every individual User accessing the Vivora Service under your account.

1. Prohibited activities

You must not use the Service, and must ensure no User uses the Service, to:

• Engage in or facilitate any illegal activity, including fraud, money laundering, or trading in prohibited goods.
• Post, store, or transmit content that is defamatory, harassing, hateful, threatening, or incites violence.
• Send spam, phishing messages, or engage in social engineering targeting Vivora staff, other Customers, or third parties.
• Attempt to gain unauthorised access to any account, system, or data — including other Customers' tenant data — whether through credential theft, exploiting a vulnerability, or any other means.
• Reverse engineer, decompile, or disassemble the Service, except to the extent applicable law expressly permits despite this restriction.
• Scrape, crawl, or bulk-extract data from the Service by any automated means other than the export/backup tools we provide.
• Probe, scan, or test the vulnerability of the Service, or attempt to bypass rate limiting, authentication, or other security controls, without Vivora's prior written authorisation (a responsible-disclosure exception applies — see Section 3).
• Distribute malware, viruses, or other harmful code through the Service.
• Launch or facilitate a denial-of-service attack against the Service or its infrastructure.
• Use the Service to build, train, or benchmark a competing product, or to scrape competitor data at scale for that purpose.
• Resell, sublicense, white-label, or otherwise make the Service available to third parties as your own offering, without Vivora's prior written agreement.
• Upload or process any data you do not have the lawful right to process (e.g. personal data collected without a valid legal basis, or data subject to a confidentiality obligation you'd be breaching).
• Interfere with or disrupt the integrity or performance of the Service or the data it contains.

2. Enforcement

Vivora may investigate suspected violations of this AUP and take action proportionate to the severity of the conduct, including: warning the Customer, suspending the specific User or feature involved, suspending the entire Customer account, or terminating the account under Section 11 of the Terms of Service. For conduct that is unlawful or poses a risk to others, Vivora may preserve relevant records and cooperate with law enforcement, including disclosing information as required by valid legal process.

3. Responsible security research

If you believe you've found a security vulnerability in the Service, please report it to security@[yourdomain] before taking any action that might otherwise violate Section 1 (e.g. probing further to confirm impact). Good-faith reports made in accordance with this section, without accessing, modifying, or exfiltrating other Customers' data, will not be treated as an AUP violation.

4. Reporting a violation

If you become aware of a violation of this AUP by another party, report it to support@[yourdomain].